Privacy Policy

A legal disclaimer

Privacy Policy

Effective Date: 30/04/2025

This Privacy Policy explains how Twynham Components Ltd, trading under EZ Fall Safety Surfacing, collects, uses, and protects any personal data provided through our website and business operations. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

1. Who We Are

Twynham Components Ltd
Company Registration Number: [Insert]
Registered Office: [Insert full UK address]
Email: sales@twyco.co.uk
Phone: 01536 2023740

Twynham Components Ltd is the data controller for the purposes of applicable data protection laws.

2. What Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, business or postal address
Business Details: Company name, job title, and industry sector
Website Usage Data: IP address, browser type, device information, and website navigation behaviour (via cookies and analytics tools)
Communication History: Records of emails, enquiries, and project discussions

We do not knowingly collect data from individuals under the age of 18.

3. How We Use Your Information

We use your data for the following purposes:

To respond to enquiries or requests submitted via our website
To provide quotations, technical support, or product information
To fulfil orders or manage customer relationships
To improve our website and marketing based on usage data
To comply with legal or regulatory requirements

We will not use your data for automated decision-making or profiling without your explicit consent.

4. Lawful Basis for Processing

Under the UK GDPR, the lawful bases we rely on include:

Contractual Obligation: To fulfil requests or agreements with you
Legitimate Interests: To grow our business and maintain customer relationships
Consent: For optional marketing communications (you can withdraw consent at any time)
Legal Obligation: Where required by law, such as for accounting or HMRC compliance

5. Sharing Your Data

We do not sell or rent your personal data. We may share it with:

Trusted service providers (e.g. CRM platforms, web hosting providers, freight/logistics partners)
Professional advisors (e.g. accountants, legal consultants)
Authorities if required by law or to enforce our terms and conditions

All third-party service providers are required to adhere to UK data protection standards.

6. Data Retention

We retain personal data only as long as necessary for the purposes stated above or to meet legal obligations. Typical retention periods include:

General enquiries: up to 12 months
Customer records: up to 7 years post-contract
Marketing consents: until you unsubscribe or opt out

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure ("right to be forgotten")
Object to or restrict how your data is processed
Data portability (where applicable)
Withdraw consent for marketing at any time

To exercise these rights, contact us at sales@twyco.co.uk.

8. Cookies and Analytics

We use cookies and similar tracking tools to improve website functionality and analyse visitor behaviour. You can manage your preferences or disable cookies via your browser settings. Please refer to our Cookie Policy for more information.

9. International Data Transfers

As a UK-based company, your data may be processed within the UK and the EEA. If we engage processors outside the UK/EEA, we ensure appropriate safeguards are in place (e.g. UK Standard Contractual Clauses).

10. How to Contact Us

If you have any questions or complaints about this Privacy Policy or how your data is handled, please contact:

Data Protection Officer
Twynham Components Ltd
Email: sales@twyco.co.uk
Phone: 01536 2023740

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk